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Marketing Services

Matthew Scott offers end-to-end solutions in the development and management of data driven sales and marketing programs designed to engage, delight, support and retain your customers.

Strategic program initiatives are underpinned by an operational call center and customer care resources who deliver front-end services directly to your customers. Our team of data analysts capture and report on all relevant metrics in a secure and confidential manner, constantly optimizing program effectiveness.

Program
Ideation

Whether you are considering a new points-driven rewards & recognition program, want to design a special membership initiative or wish to develop and launch a comprehensive customer support program Matthew Scott has the expertise to help you develop all the parameters. With decades of experience, we have created the most innovative and enduring data-driven customer programs that drive sales, support retention and deliver long term customer value.

Program Management & Administration

No matter the complexity, Matthew Scott will organize, simplify and execute all the variables that support your customer focused programs.

  • Point collection & prize
    redemption

  • 360 degree contest administration
    & fulfillment

  • Liability and statement balancing
    reconciliation

  • Rebate, contest & transaction
    management

  • Warranty verification and
    management

  • Product, service and prize returns

  • CRM solutions and order
    fulfillments

  • Legal administration

    Customer Care
    & Servicing

    Anchored by a fully dedicated and bilingual call center, we are an alternative to -or an extension of-
    sales and marketing support teams. Matthew Scott handles inbound calls and emails, and services
    your customers with professionalism, competence, patience and a friendly approach.

    Ancillary Support

    Matthew Scott takes full ownership of all aspects of your promotional model, ensuring that every critical element of a well-designed program is unified for total cohesion. This comprehensive accountability enables you to have a single point of contact for your peace of mind and ease of doing business.

    Through our longstanding formal partnerships, we provide all the extra services to deliver a turnkey program.

    • Promotional program website development

    • Geo-mapping applications with market intelligence overlays

    • Website hosting and support

    • POS and online payment / redemption transactions

    • Online application and redemption forms

    • Promotional packaging

    • Gifting and logo identification

    • Order preparation: picking & packing

    • Order fulfillment and shipping

      Let’s Work
      Together!

      Get In Touch